1. Introduction
Nutri-Tech Solutions Pty Ltd (NTS) operates the NTS G.R.O.W platform at ntsgrow.com and related applications including gestion.ntsgrow.com. This Privacy Policy explains how we collect, use, store, and protect personal information and farm data when you use our website, platform, and services. We are committed to handling your information responsibly and in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
2. Who We Are
For privacy enquiries or to access or correct your personal information, contact us using the details above.
3. Information We Collect
We may collect the following types of information:
- Account information: name, email address, phone number, business or farm name, billing details, and login credentials
- Farm and operational data: paddock maps, crop records, soil and plant analysis results, activity logs, inventory, satellite imagery, and other data you upload to the platform
- Communications: messages sent through contact forms, support requests, agronomy consultations, and platform messaging
- Technical data: IP address, browser type, device information, session logs, and usage analytics needed to operate and secure the service
- Marketing preferences: where you opt in to receive updates from NTS G.R.O.W
4. How We Use Your Information
- To provide, maintain, and improve the NTS G.R.O.W platform and its features
- To process subscriptions, authenticate users, and manage accounts
- To deliver agronomy guidance, analysis tools, educational content, and support
- To communicate with you about your account, service updates, and security notices
- To comply with legal obligations and protect the security of our systems and users
- With your consent, to send marketing communications about NTS G.R.O.W products and services
We may use de-identified or aggregated data for research, analytics, and platform improvement. De-identified data does not identify you personally.
5. Farm Data Ownership
- You retain ownership of the farm data and content you upload to NTS G.R.O.W
- You grant NTS a limited licence to store, process, and display your data solely to provide the services you request
- We do not sell your personal information or farm data to third parties
- You are responsible for ensuring you have permission to upload any data relating to other people or properties
6. Disclosure to Third Parties
We may share information with:
- Service providers: hosting, cloud infrastructure, email delivery, payment processing, and analytics partners who assist us in operating the platform under contractual confidentiality obligations
- Expert agronomists and support staff: where necessary to deliver consultations and support you request
- Legal and regulatory authorities: when required by law or to protect our rights, users, or the public
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections
Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
7. Data Security and Retention
- We use technical and organisational measures to protect personal and farm data against unauthorised access, loss, or misuse
- Access to production systems is restricted to authorised personnel
- We retain account and farm data while your subscription is active and for a reasonable period afterward to meet legal, support, and backup requirements
- After account cancellation, data is retained for up to 30 days unless a longer period is required by law or you request earlier deletion where permitted
8. Cookies and Similar Technologies
Our website and platform use cookies and similar technologies for essential functions such as session management, security (including CSRF protection), and service performance. You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
9. Your Rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data where we are not required to retain it
- Withdraw marketing consent at any time
- Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
Contact info@ntsgrow.com to exercise these rights.
10. Children
NTS G.R.O.W is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. The updated policy will be published on this page with a revised effective date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
12. Related Documents
13. Effective Date
This Privacy Policy is effective as of January 1, 2026. This document is adapted for NTS G.R.O.W from Nutri-Tech Solutions privacy practices and should be reviewed by legal counsel before wider launch.
